"Thank you so much for the message you left on my answering machine,” she gushed. “It really carried me through a difficult weekend,” she added. It wasn’t the first time I heard that kind of appreciation. Always I am mildly stunned. Such a small contribution. Such a big reaction. People are thankful for acts of kindness, no matter how little. Mostly they remember the one who showed up. Often there is minimal recall of the substance of the contact. The woman who so much