Continuing on my thoughts about listening for feelings . . . another example is about Joe Vent. He came home on a hot summer day with the news, “The car’s air conditioner stopped working on the way home.” Jennie Vent promptly instructed, “Well, you better get it to the mechanic.” What Jennie said was common sense — of the garden variety — but which Joe did not need or appreciate. Her guidance missed the point. Joe needed a small dose of empathy. Jennie could have provided